Responsible gambling

Grosvenor Casino Walsall is committed to providing a safe and responsible gaming environment for all its patrons. As part of our ongoing efforts, we have implemented various tools and measures to help customers manage their play and ensure that they can enjoy our facilities without compromising their financial or personal well-being.

Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly limits on your deposits to control how much you spend.
• Time-Outs: Take a break from gaming for a specified period of time, ranging from 24 hours up to several weeks.
• Self-Exclusion: Exclude yourself from our online platform and land-based venue for a set period or permanently.

Support Organizations

We recognize that sometimes customers may experience difficulties with their gambling habits. We provide links to reputable organizations such as:

• GamCare: A leading charity supporting those affected by problem gaming, offering confidential advice and counseling.
• National Gambling Helpline: A free service providing guidance and support for individuals struggling with responsible gaming.

Support Available at Walsall Casino

Our staff are trained to recognize signs of problem gaming and can offer assistance in setting up exclusions or signposting customers to relevant resources. We encourage open communication and provide a supportive environment where players feel comfortable discussing their concerns.

Additional Resources

We strive to maintain a responsible gambling framework, adhering to the UKGC's guidelines for player protection. By adopting these measures, we aim to promote healthy gaming habits among our patrons and ensure that they can enjoy our facilities in a safe and enjoyable manner.