Terms and conditions

TERMS AND CONDITIONS

1. DEFINITIONSIn these terms and conditions, "Grosvenor Casino Walsall" means Grosvenor Casinos Limited, a company registered in England with its principal place of business at Bentley Mill Way, Walsall WS2 0TP."Walhall Casino Online Platform" refers to the online gaming platform operated by Rank Interactive (Gibraltar) Limited under UKGC Licence Number 000-035322-R-319309-015."These Terms and Conditions" means these terms and conditions of use.

2. USE OF THE WALHALL CASINO ONLINE PLATFORMThese Terms and Conditions apply to your access, browse or play on the Grosvenor Casino Walsall Online Platform ("Platform").To be eligible to open an account with us, you must not be a resident of any jurisdiction where such activities are prohibited.By accepting these Terms and Conditions, you acknowledge that online gaming is governed by laws which may vary from those applicable in England.

3. AGE RESTRICTIONSYou confirm that you are at least 18 years old (or the minimum age as specified in your local jurisdiction) to use the Platform.We do not knowingly allow minors to play on our platform. If we discover a player is under the permitted minimum age, their account will be closed and any winnings forfeited.

4. IDENTITY VERIFICATIONTo comply with laws regarding anti-money laundering (AML), identity verification and Know Your Customer ("KYC") policies, you may be required to provide additional identification documentation.You must verify your details accurately in full as failure to do so could result in account closure or voiding of any winnings.

5. ACCOUNT CLOSUREWe reserve the right at our discretion to close an account which appears to have been opened for fraudulent purposes or with false information.If we suspect a player is using multiple accounts, all such accounts may be closed and winnings forfeited.

6. PLAYER PROTECTIONYou can self-exclude from online gaming by contacting customer support.We also participate in the GamStop program for players to voluntarily exclude themselves for set time limits or permanently.

7. LIMITS ON STAKES AND LOSSESPlease note that, as a responsible gaming operator, we offer features such as Deposit Limits and Time-Outs to support you in maintaining control over your playing habits.We encourage customers experiencing problems related to their gambling activity to seek help from organizations listed on the Grosvenor Casino Walsall website or contact our customer services.

8. PAYMENT TERMS AND CONDITIONSAll transactions are conducted via secure internet connections using 128-bit SSL encryption technology, and we strive for complete security at all times.However, as with any electronic transfer of funds, there is a risk that these could be intercepted by third parties due to circumstances beyond our control.

9. SOFTWARE AND EQUIPMENT MAINTENANCEOur Grosvenor Casino Walsall Online Platform uses software that requires periodic maintenance, which may impact the accessibility or availability of certain games.However, we will always make commercially reasonable efforts to ensure continuous access and service quality is restored as quickly as possible.

10. WARRANTY DISCLAIMERTo the extent permitted by applicable law, Grosvenor Casino Walsall excludes all warranties, express or implied in relation to this Agreement.We do not guarantee the accuracy of information on our Platform or the absence of viruses on any downloadable software.

11. LIMITATION OF LIABILITYIn no event will we be liable for consequential damages (including loss of use, data or profits) arising out of any breach by us of these terms and conditions.

12. CHANGES TO THE TERMS AND CONDITIONS

We may revise these Terms and Conditions at any time without prior notice.Changes to our terms and conditions are binding upon you when posted on the Platform, even if you do not use it after such revisions have been made public.